Amelia Tri Widya, Hanson E. Kusuma, Hanifatul A. Lubis
Housing quality is assessed through housing annoyance but it is generally assessed partially. Identifying some sources of annoyance can lead to vulnerability to other disturbances. Bandung city as a city with the largest vertical residential supply in Indonesia is facing a transformative phase towards high-density housing. At the same time, online user reviews has become a way to identify individual's perception of a product/service. By considering ratings in online user reviews as the level of dissatisfaction, researchers have identified the quality of vertical housing by reviewing the relationship between housing annoyance, housing satisfaction attached to annoyance (then called SAA), rating, and the occupancy attitudes. Data was collected from 468 online apartment user reviews on Google Map. The review and rating text data was analysed qualitatively using content analysis. The relationships between the evaluation of housing quality and attitude were analysed by using correspondence analysis. From the analysis, there are three groups of apartment housing quality, namely the aspects of requirements, supplementary, and complementary. The requirement aspect relates to the unavailability of basic residential needs which consists of disturbances that threaten safety and security, physiological annoyance, and poor management. The unavailability of basic needs causes a person not to recommend or even move to a better residential unit/apartment. The supplementary aspect indicates the supporting aspects of good residential quality, which include functional flexibility, aesthetics and good comfort, strategic location, large economic benefits, and good management. The complementary aspect represents good physical management and service. If the supplementary and complementary aspects are fulfilled, users will recommend the apartment to the others. © 2023, The Author(s), under exclusive licence to Springer Nature B.V.
Department of Architecture, Faculty of Infrastructure and Regional Technology, Institut Teknologi Sumatera, Bandar Lampung, Indonesia; School of Architecture, Planning and Policy Development, Institut Teknologi Bandung, Bandung, Indonesia; Department of Magister Management Property and Valuation, Graduate School, Universitas Sumatera Utara, Medan, Indonesia
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